1. Stop Talking Don't talk, listen. If we were supposed to talk more than we listen, we would have two tongues and one ear. Mark Twain When somebody else is talking listen to what they are saying, do not interrupt, talk over them or finish their sentences for them. Stop, just listen. When the other person has finished talking you may need to clarify to ensure you have received their message accurately. 2. Prepare Yourself to Listen Relax. Focus on the speaker. Put other things out of mind. The human mind is easily distracted by other thoughts – what’s for lunch, what time do I need to leave to catch my train, is it going to rain – try to put other thoughts out of mind and concentrate on the messages that are being communicated. 3. Put the Speaker at Ease Help the speaker to feel free to speak. Remember their needs and concerns. Nod or use other gestures or words to encourage them to continue. Maintain eye contact but don’t st...
Posts
Someone rightly said, “Hearing is through ears, but listening is through the mind.” The two activities hearing and listening involve the use of ears, but they are different. The hearing is nothing but a sense that helps you receive sound waves and noise by ears. It is the power of perceiving sounds. On the contrary, listening is when you receive the sound waves and understand it by paying full attention to the words and sentences of the speaker. It is one’s ability to correctly receive and interpret the message transferred by the other party in the process of communication. Comparison Chart BASIS FOR COMPARISON HEARING LISTENING Meaning Hearing refers to one's ability to perceive sounds, by receiving vibrations through ears. Listening is something done consciously, that involve the analysis and understanding of the sounds you hear. What is it? An ability A skill Nature Primary and continuous Secondary and temporary Act Physiological Psychological Involves Re...
Definition of email (Electronic Mail) Electronic mail is popularly known as email where textual messages are sent to the receiver through telecommunication links. Here, computer terminals are, connected together in a network to transfer message from one to one or one to many. The sender first types the message on a computer screen and then sends to the receiver. The respective message is dropped in the receiver’s mailbox and receiver can read the message and answer if required. Both sending and receiving of email are processed and directed by mail server computers which are connected through a network. In an email, both sender and receiver must have an individual account like micle@yahoo.com or micle@hotmail.com or  micle@gmail.com etc. There are various web portals like yahoo, Hotmail, g-mail etc. to open an email account at free of cost. Multinational and large companies have their own mail servers to provide access to its employees to deal with...
Sample Letter Format Contact Information (Your contact information. If you are writing on letterhead that includes your contact information, you do not need to include it at the start of the letter.) Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Address Date Contact Information (The person or company you are writing to) Name Title Company Address City, State, Zip Code Greeting ( Salutation Examples ) Dear Mr./Ms. Last Name: (Use a formal salutation, not a first name, unless you know the person extremely well. If you do not know the person's gender, you can write out their full name. For instance, you could write "Dear Pat Crody" instead of "Dear Mr. Crody" or "Dear Ms. Crody." Note that the person's name is always followed by a colon (:) in a business letter, and not a comma. If you do not know the recipient’s name, it is still common (and safe) to use the old-fashioned “To Whom It May Co...
Listening Skills 1 Que-1: Define the term “Listening”. Explain various types of Listening. OR Que-1: What is the difference between “Listening” and “Hearing”? “God gives us two ears but only one mouth because listening is twice as hard as talking." Listening is a process of receiving, interpreting and reacting to the messages received from the communication sender. Effective listening is an art of communication, which is often taken for granted and ignored. In other words, Listening is the ability to understand the encoded message. Listening requires conscious efforts of interpreting the sounds, grasping the meanings of the words and reacting to the message. No communication process is complete without listening Hearing and listening are not the same People may often use these words Interchangeably. In fact, hearing solely depends on the ears, it is a physical act. Everyone can hear without deliberate effort. Th...