a) Initiate - Break the ice, be the first one to start the discussion, if somebody else has started, relax. There are a lot of opportunities later. b) Listen - Carefully. Communication is a lot about listening. Listen, Comprehend, Analyse. When you listen carefully, it allows you to contemplate and analyse which helps in speaking the right thing at the right time. c) Remember - Names, Facts, Figures, Quotations. It helps a lot if you know who has spoken what. If permitted, you can use a notepad to write. d) Observe - Body language, how conversation shapes up, gets diverted. Then do the right thing at the right time. e) Manage - People. At times there are people who create difficult situations. These are best opportunities to demonstrate assertive attitude. f) Communicate - Be frank, clear, firm and jovial in your communication. Your voice should reach out but not irritate people. g) Summa...